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Refund Policy

(Last Updated March 17 2026)

This Refund Policy applies to the Everette Productions store and all affiliated artist storefronts (collectively, the “Stores”), which are owned, operated, and managed by Everette Productions (“we,” “us,” or “our”).

Everette Productions is solely responsible for all transactions, order fulfillment, and customer support. Artists featured on our Stores are independent partners and are not responsible for refunds, returns, or order-related issues.

By placing an order through any of our Stores, you agree to the terms outlined below.

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1. All Sales Final

Due to the made-to-order nature of our products and limited production runs, all sales are final once an order has been placed.

We do not accept:

  • Returns

  • Exchanges

  • Order cancellations or modifications

Customers are responsible for reviewing their order details carefully before completing a purchase.

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2. Eligible Refund or Replacement Circumstances

Refunds or replacements are only issued under the following verified conditions:

  • The order is confirmed lost in transit by the shipping carrier

  • The item arrives materially damaged or defective

To request a resolution, customers must contact Everette Productions within 7 days of:

  • The delivery date (for damaged/defective items), or

  • The expected delivery date (for lost shipments)

Customers must provide:

  • Order number

  • Proof of issue (including clear photo evidence for damaged items)

All claims are reviewed and resolved at the sole discretion of Everette Productions.

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3. Non-Refundable Situations

Refunds, returns, or replacements will not be issued under any of the following circumstances:

  • Orders marked as delivered by the carrier

  • Incorrect size, fit, or product selection

  • Buyer’s remorse or change of mind

  • Shipping delays outside of our control

  • Incorrect or incomplete shipping information provided at checkout

  • Failure to retrieve or accept delivery

  • Damage occurring after successful delivery

We reserve the right to review exceptional cases on a case-by-case basis.

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4. Shipping Protection

Optional Shipping Protection may be offered at checkout.

If purchased, it provides coverage for:

  • Lost packages

  • Stolen packages

  • Carrier-related damage

Customers must contact Everette Productions directly to initiate claims under Shipping Protection.

If Shipping Protection is not purchased:

  • Customers are responsible for filing claims directly with the shipping carrier

  • Resolutions are subject to the carrier’s policies and limitations

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5. Delivery Responsibility

Once a package is marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

Everette Productions is not responsible for:

  • Lost or stolen packages after delivery

  • Delivery issues related to unsecured locations

Customers are encouraged to use secure delivery addresses and monitor tracking updates.

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6. Failed Delivery & Incorrect Address

Customers are responsible for providing accurate shipping information.

If an order is returned due to:

  • Incorrect address

  • Failed delivery attempts

The customer is responsible for any additional shipping costs required to re-ship the order.

No refunds will be issued for orders lost due to incorrect information provided at checkout.

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7. Chargebacks & Payment Disputes

By completing a purchase, you agree to contact Everette Productions before initiating any chargeback or dispute with your payment provider.

We reserve the right to:

  • Contest disputes with supporting documentation

  • Provide proof of delivery, policy acceptance, and order confirmation

  • Restrict or refuse future orders

Abuse of chargebacks or disputes may result in further action where permitted by law.

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8. Policy Acceptance

By placing an order through any Everette Productions Store, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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